Returns & Exchanges
Due to the perishable nature of our confectionery, Sweets and Treats Adelaide does not offer returns for change of mind, but we are committed to resolving issues with damaged or incorrect items. Please inspect your treats upon delivery and contact us within 48 hours if there are any discrepancies.
Contact Our Team
Email our customer support team with your order number and a brief explanation of the issue regarding your sweets.
Provide Documentation
Attach clear photographs of the damaged product or the incorrect items received, including the original packaging and shipping label.
Assessment Process
Our team will review your claim within 2 business days to determine if a replacement, store credit, or refund is appropriate.
Resolution
Once approved, we will immediately dispatch a fresh replacement or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing